Inbound support and routing
Identify the caller's request, answer from approved material and route account-specific or uncertain questions to the right team. Define what the agent must never access.
AI Voice Agent Development
Give your team a first line for calls they cannot answer or repeat all day. We build AI voice agents that use approved knowledge, capture the right details and hand complex requests to a person.
Who this is for
For businesses and agencies with an existing call workflow, a clear owner and permission to contact their leads. Start with one call type and a test set, rather than every conversation at once.
What we can build
Consented lead callbacks
Qualify inbound enquiries against your rules and arrange the next step. Consent, calling hours, attempts and stop conditions form part of the agreed scope.
Language and conversation control
English, French and Arabic systems provide relevant engineering examples. Language quality and deployment readiness are tested for each project.
CRM context and human handoff
Write agreed fields and call outcomes to your tools. Give the human team a summary, the unresolved question and a clear next action.
How delivery works
01
Define the call
Agree the caller journey, knowledge sources, allowed actions, language, transfer route and acceptance criteria. Review telephony and CRM access before estimating delivery.
02
Test the conversation
Review representative calls, interruptions, uncertain answers, incorrect details and opt-outs. Test the integration as well as the spoken response.
03
Launch the agreed scope
Approve the test results before live traffic. Document ownership, logs, alerts and support. A built voice agent and a launched service are different milestones.
Relevant project evidence
Bilingual inbound call routing
French and English call handling with dynamic knowledge retrieval and routing to six departments. Read the case for its system design and reported capacity.
Arabic support and dialect AI
Read about bilingual omnichannel support, a fine-tuned Sudanese-Arabic model and self-hosted infrastructure.
Before you start
Does an AI voice agent replace our team?
It can handle an agreed first-line workflow and transfer exceptions. Your team remains responsible for the conversations and decisions outside that scope.
Can it work with our phone number and CRM?
We review your carrier, SIP or phone setup, CRM APIs and transfer process during scoping. We confirm supported actions before promising a connector or launch date.
Can you build Arabic voice agents?
We build Arabic chat and dialect-tuned voice systems. Review the Arabic support case for relevant work. Dialect, speech quality and hosting are scoped for each project.
How is this different from the booking engine?
A voice agent is one calling workflow. The Zero-Leak Booking Engine joins lead response, qualification, follow-up and appointment tracking. Choose the engine when the complete inbound booking journey is the requirement.
Need the complete booking journey?
The Zero-Leak Booking Engine connects inbound response, qualification, follow-up and appointment tracking. Review its fit and installation scope.
See the Zero-Leak Booking Engine